Windscreen repair FAQs

We want to reassure everyone, at this challenging time, that we are doing all we can to protect the health of our customers, employees and self-employed technicians. As well as customer service, this is our top priority and will continue to remain so. 

What we are doing
    •    We are in constant contact with our employees and technicians, updating them on the latest advice from the health authorities and ensuring that they are following the guidelines and keeping themselves and our customers safe.
    •    Our technicians are cleaning their hands before and after carrying out the windscreen repair.
    •    Our technicians will wear new disposable gloves and dispose of them when they have finished repairing your windscreen.  
    •    We are following social distancing measures to reduce interaction between the technician and customer.
    •    Our technicians only work on the outside of the vehicle and will clean the small mirror that is placed on the inside of the windscreen. 
    •    Our process is completely paperless, and you do not need to sign the technician’s mobile device as we will sign on your behalf, with your consent.
    •    There is no need to pay by cash as we have an online payment system.

What we ask of you
    •    If you, or anyone in your household, are self-isolating, you can still contact us and we will be happy to carry out your windscreen repair once your self-isolation period has ended.
    •    If we are due to carry out your windscreen repair and you, or anyone in your household has a temperature or a cough, please let us know and we will rearrange your visit once the 14-day isolation period has safely ended.
    •    Please do not be offended when our technician does not shake your hand.
During these difficult and unsettling times, we want to cause as little disruption as possible, whilst ensuring the health and safety of our employees, technicians, customers and society in general. Thank you for continuing to trust us to look after your vehicle and trusting us to take all necessary steps to reduce risk.