Privacy Policy

1. Introduction

This privacy policy applies to Optic-Kleer Limited’s website at www.optic-kleer.co.uk. Optic-Kleer Limited (“we,” “our,” “us”) takes your privacy seriously and is committed to protecting your personal data. This policy explains how we collect, use, process, and disclose your personal data and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to this policy. Optic-Kleer Limited is the data controller, registered with the Information Commissioner’s Office (ICO).

2. Information We Collect

We may collect and process the following personal data:

  • Personal Details: Your name, email address, phone number, postal address, and other information provided when contacting us or using our services.
  • Payment Information: Payment details for purchases made on our website. This data is processed securely by third-party payment processors; we do not store or have access to your payment information.
  • Technical Data: Details of your visits to our website, including IP address, browser type, operating system, traffic data, location data, and other communication data. This data does not personally identify you.
  • Cookies: Information gathered through cookies and similar tracking technologies, as outlined in our Cookie Policy.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent, such as subscribing to our newsletter.
  • Contractual Necessity: To perform a contract with you, such as processing payments or delivering services.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: For business purposes, including improving our website and services.

4. Use of Personal Data

Your personal data is used for the following purposes:

  • To provide you with products and services you request.
  • To process payments securely.
  • To send marketing communications (where you have consented).
  • To improve our website and customer experience.
  • To comply with legal obligations and respond to regulatory requirements.
  • To prevent fraud and enhance security.

5. Third-Party Processors

We may share your personal data with trusted third parties to facilitate our services, including:

  • Payment Processors: To process secure transactions (e.g., credit card payments).
  • Cloud Service Providers: For website hosting and data storage.
  • Marketing Platforms: For sending newsletters and marketing communications

These third parties are only permitted to use your personal data for specified purposes and are required to comply with UK GDPR standards, ensuring the confidentiality and security of your data.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. Retention periods are determined based on the nature of the data and our legal obligations.

7. International Data Transfers

If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place, such as reliance on adequacy decisions or standard contractual clauses approved by the ICO, to protect your data.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Restriction: Request to limit the processing of your data.
  • Portability: Request a copy of your data in a machine-readable format.
  • Objection: Object to the processing of your personal data for certain purposes.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

9. Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, data transmission over the internet is not completely secure. Any transmission is at your own risk.

10. Use of Cookies

Our website uses cookies to enhance user experience and collect statistical data. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this policy periodically to reflect changes in regulations or our practices. Updates will be posted on this page, and we encourage you to review it regularly.

13. Contact Us

If you have any questions or concerns about this privacy policy, please contact us:

  • Address: Optic-Kleer Limited, Morgan House, Gilbert Drive, Boston, Lincolnshire, PE21 7TQ
  • Email: [email protected]

Version: January 2025