Your Windscreen Repair Terms & Conditions

Please read these carefully. Before we can carry out any work on your vehicle you will be asked to sign to confirm that you have read and agreed to these Terms and Conditions.

1. Definitions

1.1 ‘We/Us/Our’ means Optic-Kleer Limited (Company Number 4918542) whose registered office is at Unit 12, Cowbridge Business Park, Cowbridge, Boston, Lincolnshire PE22 7DJ.

1.2 ‘You/Your/Yourself’ means the person or business set out on this invoice.

1.3 ‘Services’ means the automotive glass repair or associated services requested by you to be provided by us as set out on this invoice.

2. Nature of the Terms

2.1 You acknowledge that the Services will be provided to you on these Terms and at the price referred to on this invoice and that these Terms shall govern the agreement between you and us for the provision of the Services to the exclusion of all other terms.

3. The Services

3.1 We shall provide the Services in a timely and professional manner and you agree (where appropriate) to promptly provide us with such assistance as we may reasonably request to assist us in the provision of the Services. If you fail to do so or provide us with inaccurate or incomplete information, we cannot be held liable for any delay, cost or other consequence that may arise.

4. Payment

Your insurance company will be paying for the to your windscreen via your insurance policy.

Step 1: Optic-Kleer will send the invoice to your insurance company………………………………………… asking for payment to be sent directly to yourself.
Step 2: You will receive a cheque in approximately 30 days from your insurance company for £………………
Step 3: When the cheque has cleared in your account please make payment for the repair in one of these 3 ways:
- Via our website: Click on MAKE PAYMENT then PAY YOUR WINDSCREEN REPAIR (choosing one of the preset amounts) 
- Secure bank transfer
- Call our Head Office on 01205 311132 between 9am and 5pm to pay by credit/debit card
Step 4: If we do not receive payment from you within 60 days of the repair, a reminder letter will be sent to you. 

4.1 In return for the provision of the Services you agree to pay us as specified on this invoice plus VAT at the prevailing rate (if your business is located in the UK). Where a Credit Account is in place and no price is shown you agree to pay us for the products and Services listed on this invoice at the prices agreed and account setup. Payment should be made in cash, cheque or credit/debit card immediately upon provision of the Services. Payment will be processed upon receipt by us. We reserve the right to charge an administration fee should payment fail to be made resulting in a court summons, such fee to be in addition to legal costs and interest.

5. Risk/Title

5.1 Automotive glass repairs that are carried out by us are at your risk and in the event of a repair cracking out or spreading during the repair you will not hold us liable for any compensation having deemed that we have attempted to repair an already damaged windscreen.

5.2 In the event of a repair spreading or failing, you are to call Optic-Kleer head office on the number below and we will arrange for an operator to attempt to re-repair the failed repair. 

5.3 In the event that you replace the windscreen without first giving us the opportunity to re-repair the damage you will waiver all claims or liability against Optic-Kleer Limited, its employees or operators.

5.4 We shall be entitled to recover payment for repairs that we do not receive payment from yourself for.

5.5 It is hereby agreed that in the event of a repair being paid for by an insurance company then the contract is deemed to be between us and the insurance company and in the event of a repair being a non insurance paid repair then the contract is deemed to be between us and you.

6. Liability

6.1 We will not be liable for any loss or damage which you may suffer as a result of relying upon our advice or recommendations unless we have materially breached these Terms or acted with gross negligence in providing such advice/recommendations in which case our liability shall be limited to the value of the Services. In no event shall we be liable for indirect or consequential loss or damage, including loss of profits caused by any such breach of contract or negligence. 

6.2 Our maximum liability will be to refund the payment for the repair to the insurance company even if you have prepaid for the repair or to yourself in the event of you having paid for the repair as a non insurance paid repair.

7. Warranty

7.1 We guarantee workmanship and that our repairs are quality-certified to BS AU 242A and carry a lifetime warranty upon successful completion of the repair for the duration of vehicle ownership. This covers failure of our repair for any reason other than further impact.

7.2 To make a claim under 7.1 above please call 01205-311132 to enable us to rectify our Services. We will not be liable for the cost of third parties rectifying our Services.

8. Miscellaneous

8.1 These Terms are governed by and constructed in accordance with the laws of England, Scotland and Wales and you agree to the jurisdiction of the English, Scottish and Welsh courts.

8.2 These Terms, together with this invoice, contain the entire agreement between you and us in relation to the Services and cannot be modified unless both you and we agree in writing such modification.

8.3 You acknowledge that in entertaining these Terms you do not do so on the basis of or rely upon any representation, warranty or other provision except as provided herein. All conditions, warranties and other terms implied by law are excluded to the fullest extent permitted by law. Nothing on these Terms shall exclude liability for fraud. 

8.4 If any of the Terms or part thereof shall be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect.

8.5 Nothing in these Terms shall create any right of benefit for any third party under the Contract (Rights of Third Parties) Act 1999.

9. Prize Draw

By submitting a review you are automatically entered into our monthly £25 gift voucher prize draw. The winner will be chosen at random from all reviews submitted in that calendar month. The winner will be notified either by telephone or email. Optic-Kleer Limited decision is final and no correspondence will be entered in to. A list of previous winners can be supplied on request.