Windscreen Repair Terms & Conditions

Please read these Terms & Conditions carefully before authorising any work.

By signing on this device, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. Definitions

1.1 “We”, “Us”, “Our” means Optic-Kleer Limited (Company No. 4918542) whose registered office is Morgan House, Gilbert Drive, Boston, Lincolnshire PE21 7TQ.

1.2 “You”, “Your”, “Customer” means the individual or business identified on this invoice.

1.3 “Services” means the automotive glass repair or associated services requested by you and provided by us.

1.4 “Contract” / “Terms” / “Terms & Conditions” all refer to these Terms & Conditions.

2. Basis of the Contract

2.1 These Terms apply to all Services provided by us and form the entire agreement between you and us. No other terms, conditions or representations shall apply unless agreed in writing.

2.2 You acknowledge that the price for the Services has been clearly displayed on this device before work begins.

2.3 Because our repairs are carried out away from our premises (e.g., retail parks, supermarket car parks or other mobile locations), you expressly request that the Services begin immediately and acknowledge that once the repair has been completed, your statutory right to cancel no longer applies under the Consumer Contracts Regulations 2013.

3. Provision of the Services

3.1 We will provide the Services with reasonable care and skill and in a professional and timely manner.

3.2 You agree to provide accurate information and reasonable assistance as needed to allow us to carry out the Services. We are not liable for-delay, loss or additional cost caused by inaccurate or incomplete information supplied by you.

4. Payment

4.1 You agree to pay the amount shown on this device, including VAT at the prevailing rate. Payment is due immediately upon completion of the Services and may be made via cash or credit/debit card.

4.2 Insurance repairs:

• If you elect to claim through your insurer, you are responsible for paying any excess or any portion of the repair cost not covered by your insurance policy.
• We will invoice your insurer for the balance.
• If the excess taken differs from the amount notified by your insurer, we will invoice or refund the difference accordingly.

4.3 Credit accounts:

Where you have an approved credit account and no price is shown on this device, you agree to pay our standard prices agreed during account setup.

4.4 If payment is not made when due and legal recovery becomes necessary, we reserve the right to charge reasonable administration fees, interest, and our recoverable legal costs.

5. Risk and Responsibility for Repair Outcomes

5.1 Windscreen repairs are performed on glass that is already damaged. You acknowledge and accept that there is an inherent risk that the damage may crack out or spread during or after the repair. You agree that we shall not be liable for such cracking or spreading.

5.2 If a repair fails or spreads after completion, you must contact Optic-Kleer head office on 01205 311132 to allow us the opportunity to attempt a re-repair.

5.3 If you replace the windscreen without first giving us the opportunity to re-repair the damage, you waive any right to claim against Optic-Kleer Limited, its employees or operators.

5.4 If your insurer declines or fails to pay the full cost of the repair for any reason, you remain responsible for payment of the balance. In this situation, and because only your excess amount is displayed to you during the insurance claim process, the total amount you will be required to pay will be our standard non-insurance retail price for the repair, which represents the average repair price charged across our network. This price will be clearly communicated to you if your insurer does not settle the claim.

5.5 Where a repair is paid for by your insurer, the contract for payment is deemed to be between us and the insurer. For non-insurance repairs, the contract is between us and you.

6. Liability

6.1 Nothing in these Terms limits or excludes our liability for death, personal injury, or fraud.

6.2 We are responsible for providing the Services with reasonable care and skill. If we fail to do so, our liability shall be limited to:

• re-performing the Services where possible; or
• refunding the amount you or your insurer paid for the repair.

6.3 We shall not be liable for:

• losses arising from further impact damage;
• indirect or consequential losses (including loss of profits or loss of use);
• losses arising from inaccurate information supplied by you.

6.4 Nothing in this Section affects your statutory rights under the Consumer Rights Act 2015.

7. Warranty

7.1 We guarantee that our workmanship meets BS AU 242A standards. Upon successful completion of the repair, we provide a lifetime warranty for as long as you own the vehicle. This warranty covers failure of our repair unless caused by a new impact or unrelated damage.

7.2 To make a warranty claim, call 01205 311132. We must be given the opportunity to inspect and rectify the repair. We are not responsible for costs incurred if a third party attempts a repair before we have been contacted.

8. Digital Consent and Signatures

You acknowledge that:

8.1 Pre-work authorisation:

You have digitally signed on this device to confirm that you have read, understood and accepted these Terms & Conditions and have requested that we begin the work immediately.

8.2 Post-work confirmation:

Upon completion, you provide a second digital signature confirming that the Services were completed to your satisfaction and that the information recorded is accurate.

8.3 Both signatures are treated as legally binding electronic confirmations.

9. Data Protection

9.1 We process personal data (including your digital signature) in accordance with UK GDPR and the Data Protection Act 2018.

9.2 Full details of how we collect, use, store and protect your data are set out in our Privacy Policy, available at: https://www.optic-kleer.co.uk/privacy-policy

10. Miscellaneous

10.1 These Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction.

10.2 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deleted and the remaining provisions shall continue in full force.

10.3 No third party shall have any rights under the Contract (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

10.4 These Terms, together with the information provided on this device and your signed authorisations, constitute the entire agreement between you and us.